Last updated: 22 June 2026
Falcon Shelving Pty Ltd ("Falcon Shelving", "we", "us", or "our") operates this website and online store (the "Services") from Sydney, New South Wales, Australia. We supply longspan shelving and related storage products sourced from overseas manufacturers, including China, to customers across Australia.
This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
What is Personal Information
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Personal Information We Collect
We may collect the following types of personal information:
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Contact details, including your name, billing and shipping address, email address, and phone number
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Order and transaction details, including products purchased, order history, and delivery information
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Payment information, including payment method and transaction confirmation (processed securely via third-party payment providers; we do not store full card details)
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Account information, including login details and preferences if you create an account
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Communications, including enquiries, reviews, or support requests
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Technical and usage data, including IP address, browser type, device information, and interactions with our website (via cookies and analytics tools)
How We Collect Personal Information
We collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies and similar technologies when you use our website
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From service providers such as Shopify, payment gateways, logistics providers, and analytics platforms
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From third-party partners where permitted by law
How We Use Your Personal Information
We use your personal information to:
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Process and fulfil orders, including shipping products across Australia
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Manage your account and provide customer support
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Communicate with you regarding orders, enquiries, and service updates
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Improve our website, product range, and customer experience
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Send marketing communications (where you have consented or where permitted by law)
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Detect and prevent fraud or misuse of our Services
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Comply with legal and regulatory obligations
Disclosure of Personal Information
We may disclose your personal information to:
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Service providers, including Shopify (our e-commerce platform), payment processors, IT providers, and analytics services
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Shipping and logistics partners to deliver your orders
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Marketing and advertising partners (for example, to show relevant ads online, where permitted)
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Professional advisers (such as accountants or legal advisers)
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Government or regulatory authorities where required by law
Some of these providers may be located outside Australia, including in countries such as the United States or Canada.
Overseas Disclosure
As we use international service providers (including Shopify) and import products from overseas suppliers, your personal information may be disclosed to recipients located outside Australia.
Where we do so, we take reasonable steps to ensure that those recipients handle your personal information in accordance with the Australian Privacy Principles or equivalent standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable website functionality (such as shopping carts)
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Analyse website traffic and performance
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Personalise your experience and marketing
You can control cookies through your browser settings, although this may affect website functionality.
Shopify Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products. Shopify may collect and process personal information to provide and improve its services.
For more information, see Shopify’s privacy policy: https://www.shopify.com/legal/privacy
Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain personal information only for as long as necessary to:
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Provide our Services
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Comply with legal obligations (such as tax and record-keeping laws)
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Resolve disputes and enforce agreements
Your Rights
Under Australian privacy law, you have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or outdated information
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Opt out of receiving marketing communications at any time
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "Last updated" date.
Contact and Complaints
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Falcon Shelving Pty Ltd
PO Box 126
Randwick NSW 2031
Australia
Email: admin@falconshelving.com.au