All Falcon Shelving™ products have a 3 year nationwide warranty. If the product has quality issues such as broken uprights, broken welding points, etc. that are not damaged by an external force, then we will replace the damaged items with brand new products.
Please take clear pictures of the damaged product and email it to email@example.com including a detailed description of the damage, how and when it occurred and a copy of your receipt. Our service team will assess the situation and contact you within 24 hours.