Frequently Asked Questions
Product Quality & Specs
Q: What is a bay of shelving?
A: A "bay" is the term for one full package of shelving. Each bay is made up of the following components: uprights, beams, decks and locking pins. Our bay's come with 4 shelves or levels as standard.Q: What is the difference between a starter and addon bay?
A Starter Bay has 2 uprights and can stand independently. While an Addon Bay has only 1 upright and cannot stand alone. An Addon Bay is designed to attach to another unit in order to form a connected row of shelving.Q: What is the weight capacity of Falcon Shelving heavy-duty units?
A: Falcon heavy-duty longspan shelving units hold up to 300kg per level, evenly distributed. The industrial-grade steel construction features reinforced beams and frames, making it ideal for storing heavy commercial gear, tools, and bulk automotive equipment safely.
Q: What materials are used to make Falcon Shelving storage units?
A: Falcon Shelving units are engineered from high-tensile, industrial-grade steel protected by a premium powder-coated finish. This durable surface coating resists scratches, rust, and chemical spills, ensuring long-term structural integrity in harsh garage and warehouse environments.
Q: Are Falcon Shelving units height-adjustable?
A: Yes, all shelving levels are fully adjustable in increments along the upright steel frames. The smart, boltless interlocking system allows users to customize the height of each tier easily to accommodate changing inventory sizes without any tools.
Q: Do you have a shop or showroom where I can view the shelving?
A: We don't have a shop or showroom, where you can view or shelving. Our third party warehouse hubs in Sydney and Melbourne are just that: specialists in storing products and handling pickups and deliveries. It's been a deliberate choice to not have a retail shop/ display showroom in order to keep our costs low and concentrate on our core business of providing great service and value for money pricing on our quality range of products.Q: Can you make custom shelving to my specifications?
A: Yes. For orders of 30 units or more we can customise the shelving to your exact specifications. (eg. 2m wide X 0.4m deep X 1.7m high). There is a 6-8 week lead time for custom orders. Contact us to discuss your requirements.Assembly & Installation
Q: Do I need special tools to assemble Falcon longspan shelving?
A: No, Falcon longspan shelving utilizes a toolless, boltless click-in design for fast assembly. Components simply snap into place securely using a mallet to tap the beams together, which drastically reduces setup time compared to traditional nut-and-bolt racks.
Q: Can Falcon Shelving racks be bolted to the floor for extra safety?
A: Yes. Our longspan shelving units are generally stable on a smooth, flat surface. However, if you have heavy items or the floor is uneven, the units can be fastened to the floor for extra security. There are 12mm holes in the footplates that allow the units to be bolted to the floor with Dynabolt type fasteners. For more information on securing your shelving, check out our blog post.
Q: Do you have assembly instructions
A: Yes. Our blog post contains simple step by step instructions for assembling your shelving.Orders and Returns
Q: How do I place an order?
A: You can place an order in a number of ways:- Online via our website
- Over the phone by calling customer service on 1300519931
- By sending an email setting out your requirements to info@falconshelving.com.au
- By sending a text message to 0417537962
Q: Can I walk in and buy some shelving straight away?
A: No. Working with a third party warehouse, as we do, helps us keep our costs low, but it means we need to follow a process when getting your items ready for pickup and delivery. So unfortunately it's not possible to just come in and buy some shelving.Our process begins with an order. Once the order is finalised we contact the warehouse, who then get your items ready to go. We do what we can to expedite an order if it's urgent, but generally your goods will be ready for pickup and delivery 1-2 days after we receive an order.
Q: How can I contact you if I have a question?
A: If you have any questions, would like a quotation or need to make changes to your order, you can contact us on P: 1300 519931 or E: info@falconshelving.Q: What are Falcon Shelving's business hours
A: Our business hours are as follows:- Office - 9:00am-4:30pm, Mon-Fri
- Pickups at Sydney Warehouse (Lidcombe) - 9:00am-4:30pm, Mon-Fri
Q: Warranty & Returns
A: All Falcon Shelving™ products have a 3 year nationwide warranty. If the product has quality issues such as broken uprights, broken welding points, etc. that are not damaged by an external force, then we will replace the damaged items with brand new products.Please take clear pictures of the damaged product and email it to service@falconshelving.com.au including a detailed description of the damage, how and when it occurred and a copy of your receipt. Our service team will assess the situation and contact you within 24 hours.
Payment Information
Q: What methods of payment do you accept?
A: We can accept payment in the following ways:- Online via credit/ debit card and PayPal
- Via EFT to our nominated bank account
- Via the "Pay Now" online facility attached to our invoices
- Over the phone via credit/ debit card
Q: Do you offer volume discounts?
A: Yes. If you order more than 10 units of shelving our friendly staff will offer you a tailored quotation. For more details please call 1300 519 931.Shipping & Local Pickup
Q: How much is shipping in the Sydney metro area?
A: In the Sydney metro area, we use a local freight company for deliveries and we offer fixed price shipping:- 0-150Kg (up to 2 units) = $56.90
- 151-350Kg (3-5 units) = $64.90
- 351-700Kg (6-10 units) = $149.00
Q: Where can I pick up Falcon Shelving orders to save on delivery fees?
A: You can pick up your products from our third party warehouse in Sydney, once your order has been finalised and the goods are ready. Our warehouse is located in Lidcombe NSW 2141, and its hours are: Mon-Fri from 9:00am - 4:30pm. When your order is ready for pickup we will contact you with a ready time and all the details you need to pickup your shelving.Q: Does Falcon Shelving ship orders Australia-wide?
A: Yes, Falcon Shelving provides reliable freight delivery services to business addresses and residential sites across Australia. For regional and interstate deliveries we obtain quotes from a number of different carriers in order to provide timely deliveries and the best possible prices.
We recommend palletising non-metro orders, because it helps protect the goods as they are handled and transported on the larger, long-haul trucks. Palletisation does complicate matters however, as the freight companies require a forklift or pallet jack to be present at the receiving end for unloading.
We recommend palletising non-metro orders, because it helps protect the goods as they are handled and transported on the larger, long-haul trucks. Palletisation does complicate matters however, as the freight companies require a forklift or pallet jack to be present at the receiving end for unloading.
If you don't have a forklift/ pallet jack, we can deliver to a nearby freight depot, where you usually then have a few days to pickup the items and transport them to your location. Sometimes customers will have a friend or neighbouring business that is happy to receive the goods on their behalf.