Shipping & Warranty
- We welcome pickups from our Arndell Park (NSW2148) or Rowville (VIC3178) warehouse.
- Pickup hours for Arndell Park warehouse is 9am to 3pm Monday to Friday (except public holidays).
- Rowville warehouse pickup is 9am to 4pm Monday to Friday (except public holidays).
- Same day (afternoon) pickup from Rowville and Arndell Park warehouse requires payment to be cleared before 10am
- Handling fee applies to pickup. Please DO NOT visit storage warehouse without pickup reference no.
- If you are in Sydney or Melbourne metro area, you can get the shelving delivered to you with our standard freight rate quoted in the shopping cart.
- We deliver next day if payment is cleared before 1:30pm for Sydney Metro and 3:30pm for Melbourne metro.
- For urgent deliveries (same day), please give us a call and we'll see what we can do.
- As per Kings Transport's policy, there should at least be one person to give assistance in unloading goods from the truck. If missed delivery within the time window nominated, redeliver fee will be charged.
- To other areas or if ordering more than 10 units, please contact us for a quote of the freight.
Standard freight and pickup rate table
|Standard freight rate to Sydney & Melbourne metro area|
|0-150KG||$56.90||Up to 2 units|
|150.01-350KG||$64.90||3 to 5 units|
|350.01-700KG||$149||6 to 10 units|
|Please contact us for exact quote if you are in none metro area or your order volume is greater than 10 units|
|Pickup Fee for order in Flat Pack(as is from the stockpile)|
|0-165KG||$3.90||about 2 units|
|165.01- 330KG||$6.90||about 3-5 units|
|330.01-500KG||$9.90||about 6-8 units|
|500.01-700KG||$13.90||about 8-10 units|
|Pickup Fee for Order requires to be palletized|
Warranty & Returns
Falcon Shelving is so confident of the quality of our materials that we offer a FIVE year warranty*. If you are not happy with the shelving purchased, you can simply return it to our warehouse and get a 100% refund with no question asked.
For other service or quality issues, please follow our warranty and return policy or send email to firstname.lastname@example.org
*apply to major frames only. damages caused by usage are not covered.