Shipping & Warranty
- We welcome pickups from our Yennora (NSW2161) or Rowville (VIC3178) warehouse.
- Pickup hours for Yennora warehouse is 9am to 3pm Monday to Friday (except public holidays).
- Rowville warehouse pickup is 2pm to 4pm Monday to Friday (except public holidays).
- Same day pickup from Rowville and Yennora warehouse requires payment to be cleared before 10am
- Handling fee applies to pickup. Please DO NOT visit storage warehouse without pickup reference no.
- If you are in Sydney or Melbourne metro area, you can get the shelving delivered to you with our standard freight rate quoted in the shopping cart. We can deliver on the same day if your payment is received by 10am on that day (please give us a call for same day delivery).
- As per Kings Transport's policy, there should at least be one person to give assistance in unloading goods from the truck. If missed delivery within the time window nominated, redeliver fee will be charged.
- To other areas or if ordering more than 10 units, please contact us for a quote of the freight.
Standard freight and pickup rate table
|Standard freight rate to Sydney & Melbourne metro area|
|0-250KG||$56.90||Up to 5 units|
|250.01-700KG||$99.90||Up to 10 units|
|Please contact us for exact quote for non metro area or
ordering volume is greater than 10 units
|Pickup Fee for Flat Pack|
|0-165KG||$3.90||about 3 units|
|165.01- 330KG||$6.90||about 4-6 units|
|330.01-500KG||$9.90||about 7-9 units|
|500.01-700KG||$13.90||about 10-13 units|
|Pickup Fee for Palletized Order|
Warranty & Returns
Falcon Shelving is so confident of the quality of our materials that we offer a FIVE year warranty*. If you are not happy with the shelving purchased, you can simply return it to our warehouse and get a 100% refund with no question asked.
For other service or quality issues, please follow our warranty and return policy or send email to firstname.lastname@example.org
*apply to major frames only. damages caused by usage are not covered.