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Shipping & Warranty

Shipping

  • We welcome pickup's from our Smithfield  (NSW2164) or Rowville (VIC3178) warehouse. Pickup hours for Smithfield warehouse is 9:30am to 3:30pm and Rowville warehouse is 2pm to 4pm Monday to Friday(except public holidays).
  • Same day pickup from Rowville warehouse requires payment to be cleared before 10:30am
  • Same day pickup from Smithfield warehouse requires payment to be cleared before 2pm
  • Handling fee applies to pickup.
  • If you are in Sydney or Melbourne metro area, you can get the shelving delivered to you with our standard freight rate quoted in the shopping cart. We can deliver on the same day if your payment is received by 10:30am on that day. 
  • To other areas or if ordering more than 10 units, please contact us for a quote of the freight.

Standard freight and pickup rate table

Standard freight rate to Sydney & Melbourne metro area
0-250KG $56.90 Up to 5 units    
250.01-700KG $99.90 Up to 10 units    
Please contact us for exact quote for non metro area or
 ordering volume is greater than 10 units
Pickup Fee for Flat Pack
0-165KG $3.90 about 3 units    
165.01- 330KG $6.90 about 4-6 units    
330.01-500KG $9.90 about 7-9 units    
500.01-700KG $13.90 about 10-13 units    
Pickup Fee for Palletized Order
$19.90/pallet

 

Warranty & Returns

Falcon Shelving is so confident of the quality of our materials that we offer a FIVE year warranty*. If you are not happy with the shelving purchased, you can simply return it to our warehouse and get a 100% refund with no question asked.

For other service or quality issues, please follow our warranty and return policy or send email to service@falconshelving.com.au

*apply to major frames only. damages caused by usage are not covered.