Shipping & Warranty
- DEAR CUSTOMERS, DUE TO THIS BUSY SEASON, THE SHIPPING SCHEDULES ARE BEING DELAYED. NORMAL SCHEDULE IS EXPECTED TO RECOVER FROM MID JANUARY 2018. SORRY FOR THE INCONVENIENCED CAUSED.
- We welcome pickup's from our Smithfield (NSW2164) or Rowville (VIC3178) warehouse. Pickup hours for Smithfield warehouse is 9:30am to 3:30pm and Rowville warehouse is 2pm to 4pm Monday to Friday(except public holidays).
- Same day pickup from Rowville warehouse requires payment to be cleared before 10:30am
- Same day pickup from Smithfield warehouse requires payment to be cleared before 2pm
- Handling fee applies to pickup.
- If you are in Sydney or Melbourne metro area, you can get the shelving delivered to you with our standard freight rate quoted in the shopping cart. We can deliver on the same day if your payment is received by 10:30am on that day.
- To other areas or if ordering more than 10 units, please contact us for a quote of the freight.
Standard freight and pickup rate table
|Standard freight rate to Sydney & Melbourne metro area|
|0-250KG||$56.90||Up to 5 units|
|250.01-700KG||$99.90||Up to 10 units|
|Please contact us for exact quote for non metro area or
ordering volume is greater than 10 units
|Pickup Fee for Flat Pack|
|0-165KG||$3.90||about 3 units|
|165.01- 330KG||$6.90||about 4-6 units|
|330.01-500KG||$9.90||about 7-9 units|
|500.01-700KG||$13.90||about 10-13 units|
|Pickup Fee for Palletized Order|
Warranty & Returns
Falcon Shelving is so confident of the quality of our materials that we offer a FIVE year warranty*. If you are not happy with the shelving purchased, you can simply return it to our warehouse and get a 100% refund with no question asked.
For other service or quality issues, please follow our warranty and return policy or send email to firstname.lastname@example.org
*apply to major frames only. damages caused by usage are not covered.